ServiceNow support

Re-engineered the ServiceNow portal and ITSM workflows, and built a mobile app to enhance service delivery and operational efficiency

The challenge

The client’s existing ServiceNow portal lacked performance and usability, with under-optimized workflows in core ITSM modules. These inefficiencies resulted in slow response times, limited visibility, and inconsistent user experiences across service functions.

The solution

We re-engineered the service portal using JavaScript and ServiceNow platform capabilities. ITSM modules were enhanced for efficiency and aligned with best practices, while a mobile app was developed to extend access and enable real-time incident management.

Measured impact

40%

Improvement in portal responsiveness,

50%

Faster resolution times,

Mobile-enabled service management extended capabilities to field teams