Warranty Claims Management

Automated claims processing and intelligent document analysis enabling faster resolution, reduced manual effort, and improved OEM warranty recovery.

The challenge

A global distirbution client provides repair service for OEM equipment struggled with manual processing of warranty claims resulting in rejections, delayed or short warranty payments.

The solution

We implemented AI-powered claims processing solution using Azure, Databricks, and Claude to extract and classify claim data that enabled client to track repair to warranty and submit timely and comprehensive warranty claims with the OEM.

Measured impact

45-55%

Reduction in claims preparation time,

60%

Decrease in manual document review effort,

~20%

Increase in claims recovery